• Can I delete or cancel a client order?

  You can undo an order by clicking "Undo Order" or delete it entirely by clicking "Delete Order" next to the order in question. Once the order is undone, the photos, prints and products will go back to the client's shopping cart (they will be highlighted). The client will be able to alter their selection without selecting all the images from scratch. (https://downloads.intercomcdn.Few readers

• Updating email address

  You can change your email address in the settings panel in the top right corner by clicking My account -My profile, and then selecting "Change your email address". (https://downloads.intercomcdn.com/i/o/675938580/d32eb40f72782d58ec313ac5/image.png?expires=1738512900&signature=ac3a9222633e3de8536725c5412bf745ae67f14305a109d66c3cff7376660feb&req=ciciH8p2mIlfFb4f3HP0gFlZXkgFew readers

• Can the client order photos/prints after the order has been placed?

  I. If the order has not yet been processed, you can simply restore it to the client's shopping cart for correction. To do this, simply go to the gallery in question and click "Actions - Undo the order" on the "Client orders" tab. (https://downloads.intercomcdn.com/i/o/676606125/0de44d585a476a85fb05d692/image.png?expires=1738512000&signature=e821a01f8a5cd875c67c9ee30a4f441ccbe0951dFew readers

• I don't remember/want to change my account password

  Forgot your account password? If you are a photographer use the password reminder option by clicking "Forgot your password?" under the "Password" field on the login page: https://app.mafelo.com/auth/login After entering your email, you will receive a message with a link to set a new password. Did your client forget their password? You can send your client a direct link to the password change page: https://client.mafelo.com/auth/reset-passworFew readers

• YouTube - tutorial videos

  A large part of Mafelo knowledge base is already our YouTube channel: https://www.youtube.com/@mafelo-eu We record short videos in which we demonstrate and discuss all the steps required to configure each service. We encourage you to subscribe to the channel to stay up to date with the news regarding our application.Few readers

• Client can't find the email with login information

  1. Making sure the gallery has been sent to the client. In order for the client to get access to the gallery, it must be sent to them (Gallery details - Share gallery with the Client). (https://downloads.intercomcdn.com/i/o/675953317/a4a452951e0fdfc18be43a3a/image.png?expires=1738512900&signature=4390f99f2b512edd163d214b552a1b54334bf69e4d9cff3a840eb98ca0526027&req=ciciH8x9noBYFFew readers

• Can I retrieve the client's photos?

  While such an option is not available to you in the panel, we can download the photos and send them to you via email. Photos provided to the client for selection (from the "Photos" tab) can be recovered at a resolution of high 1080 px. We can recover photos from the "Photo Transfer" tab in their original resolution. If you want us to recover the photos, please provide us with the address (link from your browser) or the name of the gallery to which the request relates in the chat. We will doFew readers

• Is it possible to preview what the client has placed in the shopping cart?

  To do this, enter gallery details, click on the "Client orders" tab and select "Display photos in the cart" on the right: (https://downloads.intercomcdn.com/i/o/675960583/820aa0caafe9bf3b09fac10f/image.png?expires=1738512900&signature=7a9cf4d8f60df38835c24a88400620234d02b66446e22bbac52ade57ec2471d5&req=ciciH89%2BmIlcFb4f3HP0gFqOq%2Ban5BL7YO9zC%2FPDYji0Hs0hRHUNCksPGHyQ%0AgJafFew readers

• Client "can't find" photos to download

  If a client cannot see the photos to download, several things might have occurred. Check if the photos for the client have been uploaded to the "Photo transfer" tab. Make sure you clicked "Share with the client" in the "Photo transfer" tab. (https://downloads.intercomcdn.com/i/o/640065443/ab89379334ccf3ce0ff8f96a/Zrzut+ekranu+2022-12-22+o+17.38.48.png?expires=1738512900&signatuFew readers

• Client didn't get an email with a link to confirm the booking

  If the client says they didn't get an email with a link to confirm the booking, maybe: It went to one of the inbox tabs, such as "Offers" or "Notifications". Ask them to enter "Photoshoot booking" into the inbox search bar. The email should appear, if it reached the inbox. (https://downloads.intercomcdn.com/i/o/678193142/e024970b22d8510077a104ee/image.png?expiresFew readers