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# May 2026: Physical vouchers in Mafelo — how to use them?

We know that during gift-giving seasons (such as Christmas, Mother's Day, or birthdays), your clients are looking for something truly special. An email code is convenient, but a beautifully packaged, physical voucher often makes the biggest impression and is seen as a "premium" product.

That is why we have added a new feature to Mafelo: **physical vouchers**!

#### How do physical vouchers work?

The whole process is about giving your clients the power to choose. When a client decides to buy a specific package (e.g., a "Family package"), they will see the option to select the gift format during checkout: digital or physical.
The process looks like this:
1. **Format selection:** The client clicks whether they prefer to get the voucher code immediately via email or as a physical print.
2. **Delivery:** If they choose the physical version, the system will ask them to select a delivery method (e.g., personal pickup, courier, or parcel locker) from a list you configured earlier.
3. **Payment:** The client pays for the order – the package price and the delivery cost are automatically added together.
4. **Fulfillment:** You receive a notification about the paid order, pack the voucher, and send it to the client or arrange a pickup. Of course, for your clients to have this choice, you need to configure your packages in the Mafelo panel first.

#### How to configure it (step by step)

The configuration will literally take you a few minutes. Go to **Voucher settings**, where you will find four main areas:
1. **Voucher validity:** You set one global validity period for all new vouchers to avoid any misunderstandings.
2. **Packages available as vouchers:** Next to each package, you will see checkboxes for "Digital" and "Physical". Select the ones you want to offer for a specific package.
3. **Delivery methods:** Select the delivery methods from the ones you already configured in **Settings → Delivery methods**. *(Remember: if you mark a package as "Physical", you must have at least one active delivery method!)*
4. **Additional questions:** Create a list of questions to show during voucher purchase (e.g., about a dedication or the recipient's name). You can set them as required or optional.